, Small business coaching

Leadership Development Coaching

The best way to explain what leadership development coaching is all about is to tell a story.

Many years ago, I met a man named Jim.  Jim owned a plumbing company, and like many small business owners in this country, he felt like he was banging his head onto the same wall over and over.  Over the seven years or so in which Jim ran his business, he had tried a variety of tactics to grow the company into a profitable entity that didn’t require his constant presence.  He had carried out advertising campaigns, invested in all sorts of marketing, hired employees, networked constantly—and yet, seemingly no matter what he did, Jim ended up back at square one.  In fact, at the time that I met him, Jim was strongly considering closing the doors on his plumbing business for good. 

Prior to starting his business, Jim worked as a plumber with a large company.  He was a master of his craft, frequently receiving compliments and rave reviews from customers and management alike.  But one day, like every other small business owner has at some point in their life, Jim had a vision.  He had a vision of getting rid of his boss and working for himself.  And why not?  After all, he knew everything there was to know about plumbing.  Rather than using his skills for the benefit of his employer, Jim decided to go into business for himself.

Jim’s business started out brilliantly.  Customers loved his work, and soon he found himself with more calls than he could handle.  So he hired some help in the form of a man named Derrick.  Derrick was an experienced plumber in his mid forties.  Derrick began handling the majority of the service calls, freeing Jim to work on his books and concentrate on other elements of the business.  After a couple of months, business had picked up to the point that Derrick needed help.  So Jim hired two more plumbers, both in their early twenties.  He entrusted their training and scheduling to Derrick.  At this point Jim was ecstatic.  His decision to start his own business was going every bit as well as he had dreamed.  He could leave the shop early most afternoons, knowing that Derrick and his team had their service calls under control. Jim was spending more time with his family than he had in years.  Life was good.

Then, seemingly out of the blue, Jim began receiving complaints from customers.  He wrote the first few off as an aberration, but it soon became clear that a pattern had emerged.  Irate callers informed Jim that his plumbers were rude, slow to arrive and that their work was substandard.  Panicked, he began accompanying his employees on their service calls.  To his dismay, he discovered that, even in his presence, his men worked slowly, poorly, and didn’t appear the least bit interested in getting the job done well.  Even Derrick had seemingly lost all interest in his work. 

Jim had no choice but to begin doing most of the work himself.  Still, despite stern warnings, he received frequent complaints about his employees.  So he let his two young plumbers leave.  Shortly thereafter, Derrick quit.  Jim was stunned, and did his best to make him reconsider, but Derrick was adamant.  He was burned out and tired of being held to what he considered an unreasonable high standard. 

Over the next several years, Jim repeated this process.  He hired help many times, but never was able to keep them around for more than a couple of months.  Each time that the business seemed to be getting into a rhythm, disaster struck.  And each time Jim was back to square one.  By now, he was tired of his customers.  He was tired of plumbing.  He hated going to work in the morning, but didn’t have a choice.  If he didn’t work, he didn’t get paid. 

Does Jim’s story sound familiar?  Do you ever feel that your business simply can’t grow beyond a certain point?  Are you tired of working 60, 70, or 80 hour weeks to squeeze out a decent income?  I had good news for Jim, and I have good news for you too: it doesn’t have to be this hard.  I will teach you the same approach to business that I taught Jim—an approach that helped him build a stable, profitable business… and can help you build one too.

All I know about business and marketing has been written into a number of business lessons. You can access them below:

About the post author: Bob grew a successful construction company from 1990 to 2005 and has been a successful business coach for the past 12 years. You can learn more about Bob and his story from this link  Bob’s Story

Business Lessons

You can download free of charge without giving any contact information lots of business lessons. There are eight modules as listed below. Click on a module that interests you and download some workbooks.

The Modules

Module 1- Leadership

Module 2 – Planning

Module 3 – Marketing Strategy

Module 4 – Process & Systemisation

Module 5 – Winning Teams

Module 6 – Finance

Module 7 – Marketing Communications

Module 8 – Sales

Licence Agreement

You are allowed to download the files and use them to help you grow your business. You are not allowed to use them to help others to grow their business making money from the process. If you are a business coach and would like to use the workbooks, I have a white version you can rebrand. We can negotiate the terms. The workbooks are copyright protected to Freedom Business Coaching Ltd.

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